Think about the bigger picture – especially when recruiting
Recently I was at a Social Media Club event and started talking to a woman about jobs. We both found it very frustrating and quite simply rude when you apply for a job, have several interviews and consequently never hear back, or if you do it is via a generic rejection letter.
Even though it takes time to personally contact applicants it is still important that you do. For example, a few years back I applied for a job at an agency and had several long interviews with each of the directors. I knew I was up against some tough competition, and since they weren’t too sure whether to go for a senior marketer or someone with a bit less experience, the applicants they interviewed ranged hugely in experience.
The agency took a long time to say which applicant they were taking on and their form of rejection was a plain generic email. Now the generic email part was a bit of an insult. Fair enough if you hadn’t had an interview then the email was adequate, but as I had several interviews I expected at the least an email saying thank you for coming in for the interviews. Ideally, I believe you should ring everyone at this stage to let them know why. I do understand that they most likely did not have time to ring everyone and probably had a similar excuse for the poor email, but to me it’s an example of their poor communication skills.
Now you might be thinking what does it matter? Well to me it does as in all of my jobs from time to time I have had to find and use an agency. When choosing an agency for a project the one key thing I look for and expect is excellent communication skills. Consequently I wont use that agency and not because they didn’t employ me but for their poor communication skills.
The woman I spoke with at the Social Media Club had a similar experience to mine. She interviewed several times for a position and never heard back. Getting tired of chasing them up she eventually gave up. Her less than perfect impression of the business has now hindered her business from becoming involved with them and the business in question could have benefited from this.
It is more beneficial than you think, looking beyond what is right in front of you and thinking of the bigger picture. Sometimes people will simply hold a grudge no matter which way you let them down, however it’s better to know that you have communicated in the best way that you could. And in my experience, especially when recruiting marketers there is a great chance that they could end up becoming a client and/or a business partner, so always have the bigger picture in mind.